Return Policy

Updated on: 01/01/2025
At Khasta Byayan, accessible from www.khastabyayan.co.uk, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, this Return Policy outlines the conditions under which returns and exchanges are allowed. If you have any questions, feel free to contact us.

Returns

We accept returns within 14 days of receiving your order. To be eligible for a return, the item must be unused, in the same condition as received, and in its original packaging. Items that are customized or made to order cannot be returned unless they are damaged or defective.

Return Process

To initiate a return, please follow these steps:

• Contact us via email at support@khastabyayan.co.uk within 14 days of receiving your order.
• Provide your order number, reason for return, and the item(s) you wish to return.
• We will provide you with a return shipping label and instructions on how to send the item back to us.
• Once we receive the returned item, we will inspect it and process your refund or exchange.

Refunds

After your return is received and inspected, we will notify you by email. If your return is approved, a refund will be processed to your original method of payment. Please note that it may take 5-10 business days for the refund to appear on your account, depending on your payment provider.

Exchanges

If you wish to exchange an item for a different size or color, please contact us within 14 days of receiving your order. We will guide you through the exchange process and provide return shipping instructions.

Sale Items

Only regular-priced items are eligible for returns or exchanges. Sale items, including discounted or promotional products, are final sale and cannot be returned or exchanged unless they are damaged or defective.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at support@khastabyayan.co.uk and include photos of the item and the damage. We will arrange for a replacement or refund as soon as possible.

Shipping Costs

The customer is responsible for return shipping costs, except in cases where the item is defective or damaged. If you receive a prepaid return label from us, the return shipping cost will be deducted from your refund.

Non-Returnable Items

The following items are non-returnable:

• Customized or personalized products
• Gift cards
• Items marked as non-returnable in the product description

Late Returns

Returns made outside of the 14-day window will not be accepted. Please ensure that your return is initiated within this time frame to avoid complications.

Contact Us

If you have any further questions or need assistance with a return or exchange, please feel free to contact us at support@khastabyayan.co.uk or call us at +44 (0)1234 567890.